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As VA moves towards improving the care and delivery of health services for veterans, management research takes on a new meaning which addresses a wide range of issues that are important to healthcare managers and policy makers at the national, VISN, facility, and community level. This portfolio addresses the need for a systematic approach for studying organizational structures- design and delivery methods to improve the efficiency and quality of care for veterans. This can include studying gaps in the care process, developing innovations and best practices in existing care delivery systems (both human and systems design), performance and quality of care, human safety issues, resource utilization, cost-benefit, management and human resource factors affecting care and developing models to improve the overall efficiency of the healthcare organization and the care delivery process.
For general information about Systems Modeling, Design, and Delivery, please contact:
Amanda E Borsky, DrPH, MPP
Scientific Portfolio Manager
Health Services Research and Development (14RDH)
Email: Amanda.Borsky@va.gov
