Talk to the Veterans Crisis Line now
U.S. flag
An official website of the United States government

VA Health Systems Research

Go to the VA ORD website
Go to the QUERI website

HSR&D Citation Abstract

Search | Search by Center | Search by Source | Keywords in Title

A brief pre-visit educational video improved patient engagement after telehealth visits; results from a randomized controlled trial.

Gordon HS, Pugach O, Solanki P, Gopal RK. A brief pre-visit educational video improved patient engagement after telehealth visits; results from a randomized controlled trial. PEC innovation. 2022 Dec 1; 1:100080.

Dimensions for VA is a web-based tool available to VA staff that enables detailed searches of published research and research projects.

If you have VA-Intranet access, click here for more information

VA staff not currently on the VA network can access Dimensions by registering for an account using their VA email address.
   Search Dimensions for VA for this citation
* Don't have VA-internal network access or a VA email address? Try searching the free-to-the-public version of Dimensions


OBJECTIVE: To test an intervention designed to improve patient engagement in telehealth visits by encouraging patients to use active communication behaviors. METHODS: US Veterans with type 2 diabetes mellitus receiving primary care using telehealth were randomized 1:1 to receive both a pre-visit educational video and pamphlet (intervention) or pamphlet alone (control) prior to their scheduled telehealth visit. Data were collected before and after the intervention from the medical record and at telephone interviews (questionnaires). Analyses compared the intervention and control groups using bivariate statistics and multiple regression. RESULTS: There were no statistically significant differences in baseline Hemoglobin A1c (HbA1c) between intervention and control groups ( > 0.05). Patient's ratings of physicians' communication and post-visit empathy were higher ( 0.05) in the intervention group than control group and after adjusting for baseline values the intervention group reported higher scores on post-visit therapeutic alliance with the provider and higher patient engagement, compared with the control group, = 0.01 and = 0.04, respectively, but post-visit HbA1c was not statistically different. CONCLUSIONS: The educational video was useful as pre-visit preparation for patients prior to a primary care telehealth visit. INNOVATION: This study showed the efficacy of a pre-visit video to improve patient engagement and therapeutic alliance after telehealth visits.: NCT02522494.

Questions about the HSR website? Email the Web Team

Any health information on this website is strictly for informational purposes and is not intended as medical advice. It should not be used to diagnose or treat any condition.