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Salyers MP, Fukui S, Rollins AL, Firmin R, Gearhart T, Noll JP, Williams S, Davis CJ. Burnout and self-reported quality of care in community mental health. Administration and policy in mental health. 2015 Jan 1; 42(1):61-9.
Staff burnout is widely believed to be problematic in mental healthcare, but few studies have linked burnout directly with quality of care. The purpose of this study was to examine the relationship between burnout and a newly developed scale for quality of care in a sample of community mental health workers (N = 113). The Self-Reported Quality of Care scale had three distinct factors (Client-Centered Care, General Work Conscientiousness, and Low Errors), with good internal consistency. Burnout, particularly personal accomplishment, and to a lesser extent depersonalization, were predictive of overall self-rated Quality of Care, over and above background variables.