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Russ AL, Baker DA, Fahner WJ, Milligan BS, Cox L, Hagg HK, Saleem JJ. A Rapid Usability Evaluation (RUE) Method for Health Information Technology. AMIA ... Annual Symposium proceedings / AMIA Symposium. AMIA Symposium. 2010 Nov 13; 2010:702-6.
Usability testing can help generate design ideas to enhance the quality and safety of health information technology. Despite these potential benefits, few healthcare organizations conduct systematic usability testing prior to software implementation. We used a Rapid Usability Evaluation (RUE) method to apply usability testing to software development at a major VA Medical Center. We describe the development of the RUE method, provide two examples of how it was successfully applied, and discuss key insights gained from this work. Clinical informaticists with limited usability training were able to apply RUE to improve software evaluation and elected to continue to use this technique. RUE methods are relatively simple, do not require advanced training or usability software, and should be easy to adopt. Other healthcare organizations may be able to implement RUE to improve software effectiveness, efficiency, and safety.