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HSR Citation Abstract

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Telephone Use for Primary Care: Reasons for Calling and Factors Associated with Veterans’ Satisfaction

LaVela SL, Gering J, Schectman G, Weaver FM. Telephone Use for Primary Care: Reasons for Calling and Factors Associated with Veterans’ Satisfaction. Poster session presented at: VA HSR&D Field-Based Quality Improvement in Parallel Circuits Meeting on VA System Redesign, Operational Systems Engineering, and Implementation Research; 2010 Jul 13; Indianapolis, IN.

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