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Ebright P, Hynes DM. VIReC Clinical Informatics Cyber Seminar-Understanding Real Work Complexity for Design and Implementation of IT. [Website]. 2007 May 15.
Course Outline: Sharp End-Blunt End Framework (a theoretical mode) for understanding actual work in complex work environments; Research findings regarding nursing work, both inpatient and outpatient, in healthcare environments; Implications for design of information technology to support nursing work - it's not just about making sure that certain errors are impossible to make; Implications for implementing information technology into nursing work; Implications for evaluating outcomes of information technology to support nursing work