2007. Does Satisfaction
Reflect the Technical Quality of Mental Health Care?
M Edlund, South Central Mental Illness Research, Education, and Clinical Center (MIRECC), A Young, Desert Pacific MIRECC, FY Kung, RAND Corp., CD Sherbourne, RAND Corp., KB Wells, UCLA, Los Angeles, and RAND Corp.
Objectives: To analyze
the relationship between satisfaction and technical quality of care for common
Methods: We utilized data
from a nationally representative telephone survey of 9585 individuals conducted
in 1997-1998. Using multinomial logistic regression techniques we investigated
the association between a five-level measure of satisfaction with the mental
health care available for personal or emotional problems and two quality
indicators. The first measure, appropriate technical quality, was defined as use
of either appropriate counseling or psychotropic medications during the prior
year for a probable depressive or anxiety disorder. The second, active
treatment, indicated whether the respondent had received treatment for a
psychiatric disorder in the past year. Covariates included measures of physical
and mental health and sociodemographic indicators.
technical quality of care was significantly associated with higher levels of
satisfaction. The strength of the association was moderate.
is associated with technical quality of care.